Here at PEELS, we're passionate about creating high-quality Smartphone skins that let you express yourself. We strive to offer the best possible experience, but we're also a growing brand, and that means facing some challenges along the way. Today, we want to be transparent about two areas where we're working hard to improve:
1. Shipping Times: We know waiting for your PEELS can be frustrating, especially if your order takes longer than expected to ship. We're constantly working to optimize our fulfillment process, but there can sometimes be delays due to high order volume or fluctuations in material availability.
2. Limited Phone Model Selection: We currently offer PEELS for a select range of phone models. While we're constantly expanding our library, it can be disappointing if your specific phone isn't yet available.
What We're Doing:
Faster Shipping: We're investing in additional resources and automation to streamline order processing and fulfillment. This will help us get your PEELS to you quicker.
Wider Phone Model Range: We're actively expanding our compatibility list to include more phone models. We're listening to customer feedback and prioritising the most popular devices.
We Appreciate Your Patience:
Building a strong brand takes time, and we appreciate your patience and understanding as we navigate these growing pains. We're committed to continuous improvement and will keep you updated on our progress.
In the meantime, here are some ways you can stay informed:
Subscribe to our newsletter for updates on new phone models and shipping improvements.
Follow us on social media for announcements and exclusive offers.
We value your feedback. If you have any questions or suggestions, please don't hesitate to reach out to our customer support team.
Thank you for being a part of the PEELS family!
Sincerely,
The PEELS Team
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